Request Support

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I need support because…*

My website is down

A feature of my website is not working

I need software updates

Other

Request details

First Name*

Last Name*

Company Name*

Email*

Phone*

Website*

Subject*

Description*

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This request is*

An Emergency

Urgent

Not Urgent

Please agree to our support policy*

If this request is less than 30 days from my website approval, my request may be covered under my site warranty. For all other requests not covered by my site warranty or maintenance plan, I understand that graphicten bills $130/hour for non-emergency requests and $200/hour for emergency requests and that there will be a 1 hour minimum charge for graphicten to investigate/diagnose my issue. If additional time beyond that initial 1 hour is required to fix my issue, graphicten will provide an estimate in writing for my approval. I also understand that graphicten does not offer 24x7x365 support and that my request may not be answered until after the start of the next business day (eastern time) if I submit after hours or during a weekend or holiday.

I would like a copy of this request for my records

Yes, please

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